Shipping & Delivery

Do you ship across India?
Yes, we currently ship across India. International shipping isn't available yet.

Is Cash on Delivery (COD) available?
Yes. Orders up to ₹4,999 are eligible for partial COD, with 25% paid in advance at checkout. For orders of ₹5,000 and above, full payment is required online before dispatch.

Is instant delivery available in Indore?
Yes! For customers in Indore, we offer instant delivery through Porter. Just message us on WhatsApp at +91 96440 80800 with the product you need, your size, and your delivery address — we'll take it from there.

How can I track my order?
You'll receive tracking details once your order is dispatched, so you can follow it to your doorstep.

Payments

What payment methods do you accept?
All major cards, UPI, net banking and wallets through our secure payment partners. We never store your card, CVV, UPI PIN or OTP.

Are your prices inclusive of tax?
Yes, all prices shown on our website are inclusive of applicable GST.

Product Care & Fit

How should I care for my Tishyaa outfit?
All Tishyaa garments are dry-clean only. This helps preserve the fabric, embroidery and finish — we'd recommend avoiding machine wash or direct ironing over prints and embellished areas.

How do I pick the right size?
Check the size chart on each product page before ordering — fit can vary slightly between styles and fabrics.

Support

How do I reach customer support?
WhatsApp us at +91 96440 80800, or use the contact details on our website.

Is my personal information safe with Tishyaa?
Yes — we only collect what's needed to process your order and never store sensitive payment details. Full details are in our Privacy Policy.

Returns, Exchanges & Refunds

What is your return/exchange policy?
We accept returns and exchanges within 3 days of delivery — whether the item is defective, damaged, incorrect, or you simply want to return it (change of mind). For missing items or damaged packaging, let us know within 24 hours.

Do I need to provide anything to process my claim?
Yes — an unboxing video is mandatory for us to process any return or exchange. Items must also be unused, unwashed, undamaged, and returned with original tags and packaging intact.

Is there a different policy for high-value items?
Yes. Items priced above ₹10,000 are eligible for exchange only — they can't be returned for a refund or credit note.

What can't be returned or exchanged?
Customised or stitched products, items bought during Customer Day or other promotional sales, and items purchased at our physical stores aren't eligible for return, exchange or refund through the website.

Will I get my money back?
We don't offer cash or original-payment-method refunds. Approved returns that can't be resolved through an exchange get a credit note or coupon code instead, valid for 6 months and usable online or in-store. For change-of-mind returns, the credit note is issued only after we've quality-checked the returned item.

Who pays for return shipping?
The customer.

Can I cancel my order?
Yes — only within 24 hours of placing it, or before it enters shipment processing, whichever comes first. If it hasn't shipped yet, you'll get your money back to your original payment method.