Privacy policy
PRIVACY POLICY
1. Our Commitment
Welcome to Tishyaa by Pooja Tiwari. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, interact with us on social media or contact our support team.
2. Information We Collect
We may collect:
● Name, email address and mobile number
● Billing and shipping address
● Order, return, exchange and refund information
● Payment status (we never store your card number, CVV, UPI PIN or OTP)
● Device information, browser type, IP address and website usage
● Product reviews, ratings and customer feedback
● Information shared through enquiries, WhatsApp Business, email or contact forms
● Information you voluntarily share through Instagram, Facebook, Pinterest, YouTube or other official Tishyaa social media channels
3. How We Use Your Information
Your information helps us:
● Process and deliver orders
● Provide customer support
● Handle returns, exchanges and refunds
● Improve our products and website
● Prevent fraud and maintain security
● Send order updates and service notifications
● Share promotional offers where you have chosen to receive them
● Comply with applicable legal requirements
4. Social Media
When you interact with our official social media pages by following us, commenting, sending direct messages, tagging our brand, participating in contests or submitting reviews, we may use that information to respond to enquiries, provide support, improve customer experience and manage campaigns.
If you tag Tishyaa or share photos wearing our products, we will ask for your permission before featuring such content on our website or official social media channels.
5. Cookies & Analytics
Our website may use cookies and similar technologies to remember your preferences, keep your shopping cart active, improve performance and understand visitor behaviour. We may use tools such as Shopify analytics, Google Analytics and Meta Pixel (where implemented) to measure website performance and marketing effectiveness. You can manage cookies through your browser settings.
6. Sharing Your Information
We share information only when necessary with trusted service providers, including:
● Shopify (website platform)
● Payment gateway providers
● Courier and logistics partners
● Technology, analytics and marketing service providers
● Government authorities where required by law
We do not sell or rent your personal information.
7. Cross-Border Data Transfer
Some of our service providers, including Shopify, Google Analytics and Meta, may process your information on servers located outside India. We only share your information with such providers for the purposes described in this Policy.
8. Data Security
We use reasonable technical and organisational measures, including secure website connections (HTTPS), access controls and trusted service providers, to help protect your information. While we take appropriate precautions, no online platform can guarantee absolute security.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, provide our services, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce our agreements. Depending on the nature of the data, retention periods may range from the duration of your account relationship to up to 8 years where required by applicable law.
10. Your Rights
You may contact us to:
● Access or update your personal information
● Correct inaccurate information
● Withdraw marketing communications
● Request deletion where applicable
● Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity
● Ask questions about how your information is handled
11. Grievance Redressal
For any privacy-related grievance, you may contact our Grievance Officer:
Name: Khushi Khandelwal
Contact: +91 94250 82107
We will acknowledge your grievance within 30 days and endeavour to resolve it within 45 days.
12. Children's Privacy
Our website is intended for general audiences and is not directed at children under the age of 18. We do not knowingly collect personal information from children or use it for tracking or targeted advertising. Where processing a child's data is necessary and permitted by law, we will obtain verifiable consent from a parent or legal guardian.
13. Data Breach Notification
In the event of a personal data breach affecting you, we will notify you and, where required, the Data Protection Board of India, in accordance with applicable law.
14. Third-Party Links
Our website and social media pages may link to third-party platforms such as Instagram, Facebook, Pinterest and YouTube. We are not responsible for the privacy practices of these third-party platforms, and we encourage you to review their respective privacy policies.
15. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The latest version will always be available on our website.
16. Contact
For any privacy-related questions or requests, please contact:
Business Name: Tishyaa by Pooja Tiwari
Email: hellotishyaa@gmail.com
Website: tishyaa.in
Business Address: Scheme No. 51, Avantika, 307, near Ideal Academy, Indore, Madhya Pradesh 452006
Customer Support: +91 96440 80800